Quality is the degree to which performance meets expectations. Section 2 Basic concepts in quality provides simple working defi nitions of what is meant by quality in the context of health and health care and describes various roles and responsibilities which apply to quality improve-ment in any health system.
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We provide here the definition adopted by the American Society for Quality ASQ.
Pdf meaning in quality. This definition provides a means to assess quality using a relative measure. Section 3 A process for building a strategy for quality. A widely used definition of quality was introduced by Juran 1951 and Juran and Godfrey 199922 Garvin 1984 named it as the user-based approach which meets all the previous conditions where quality.
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